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What is Fillmarket's general return policy?
We accept free returns for most items within 48 hours days
of delivery. The item(s) must be in its original, undamaged condition. If the
packaging is too damaged, use a similar-sized box. If the item was delivered
disassembled, it should be returned disassembled. If packaging was removed as
part of the delivery process, no packaging will be needed. If your returned
item is not received at our Returns Center, we reserve the right to reverse the
refund. Please note that Fillmarket does not accept returns at any of its
premises.
How do I return an item if I change my mind?
1 - Visit the My Orders section of My Account. 2 - Identify
and select the return option for the item you wish to return. 3 - Complete the
online form, including selecting the desired return and refund method. After
setting up the return, you will receive a confirmation email with specific instructions.
Please refer to this email if you have any questions.
Will I have to pay for return shipping fees?
In order for Fillmarket to provide free delivery and low
prices, we do expect our customers to pay for the return shipping of the item
back to us. This will be deducted from your refund. The return shipping costs
can vary depending on the location of the return, size and weight of the item,
and selected return method. Delivery shipping fees or service charges collected
on the order will not be refunded. If an order is returned because you refused
delivery, the appropriate return costs will be charged and deducted from your
refund.
When will I receive my refund?
If your item is being returned, we'll initiate your refund
when we receive your item(s). When a refund has been initiated, it takes on
average 3-5 business days, though in some cases it may take up to 2 weeks.